What framework provides best practices for the delivery and support of information technology services?

The Information Technology Infrastructure Library (ITIL) is recognized for providing comprehensive best practices for the delivery and support of IT services. It establishes a structured approach to IT service management (ITSM) that helps organizations improve efficiency, enhance service quality, and facilitate a culture of continuous improvement. ITIL encompasses processes, functions, and roles that aid in the planning, delivery, and support of IT services, ensuring alignment with the needs of the business and its customers.

ITIL is particularly valuable because it emphasizes service lifecycle management, which includes service strategy, design, transition, operation, and continual service improvement. This holistic approach helps organizations not only to implement IT services effectively but also to manage them proactively, reducing risk and improving overall service delivery.

The other frameworks listed focus on different aspects or methodologies in IT management. For instance, the Information Technology Management Framework pertains more broadly to governance and the management of IT assets and resources, while the Information Systems Management Methodology addresses project management aspects of system development and maintenance. Service Level Agreements (SLAs) pertain specifically to the agreements made regarding the level of service expected and do not provide the holistic best practice guidelines that ITIL offers for comprehensive IT service management.